Customers call I-Team immediately after lacking income or home furnishings

MILWAUKEE — Grievances are piling up against the Milwaukee furnishings restoration shop, Product Metropolis Restoration. Clientele are flooding social media with negative opinions demanding refunds following shelling out for a services they say they under no circumstances acquired.

Karen Friedberg is just one of them. Friedberg states she contacted the business to consign a pair of her mid-century modern sofas.

She wished them refinished, then offered, and she suggests after nearly a calendar year of nothing at all happening, she questioned for them back. She showed us photos of what her couches seemed like prior to she claims she handed them above to Product City Restoration and then visuals of her couches disassembled.

Karen Friedberg

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Karen Friedberg

She wrote this addendum when she been given them from the proprietor, noting the couches had been taken apart:

Karen written agreement.jpg

Karen Friedberg

karens broken couch.jpg

Karen Friedberg

“My couches, they were being basically gutted,” she told the I-Staff.

“And a single is absolutely not my couch,” she included. “I seemed on Facebook and happened to commence looking through Fb assessments and observed there have been so several tales that ended up comparable to mine.”

The I-Crew identified consumers complaining about lacking home furnishings, missing cash, and inadequate interaction, and some are even from distinct states.

It is really the exact same with Google evaluations and Better Business Bureau complaints.

The shopper agency gave the furnishings retail store an “F” score.

Wisconsin’s customer defense company, regarded as DATCP, tells the I-Group it gained five complaints related to the keep. The point out company could not remark or validate any possible investigations.

Apart from Karen Friedburg, other consignors, buyers, or persons who utilised Cream Metropolis Restoration for shipping spoke with the I-Team.

Customer Kasey Leaf and her fiance say they are out about $2,500 for a pair of mid-century present day chairs they acquired in November and by no means been given. They were being explained to they would get the chairs upcoming thirty day period.

“We have not received any revenue from him,” Leaf reported.

Modest company proprietor Eliza Brooker claims she’s out $1,750 for a desk and the expenditures for transport it to a person of her clientele. She employed Product Metropolis Restoration to do that but suggests her consumer never ever gained it.

“I really don’t care about receiving the desk back again. I just want my dollars for the reason that I have to refund the buyer,” Brooker claimed.

Client Maggie Kerr suggests she’s out at least $500 for do the job she paid for that she claims was by no means concluded to quite a few of her chairs.


Maggie Kerr

“I just will not want this going on to anyone else,” Kerr stated. “I’m nonetheless attempting to be affected individual!”


Maggie Kerr

Several of these clientele say they cannot get to the proprietor or if they do, they can not feel to achieve a resolution.

Product City Restoration is no longer operating at its downtown place on Drinking water Avenue and when we identified as the detailed quantity, the voicemail instructed us to email the enterprise as an alternative, which we did. The proprietor responded, telling us his legal professional would be in contact.

The I-Group acquired in touch with a personal bankruptcy legal professional for Cream Metropolis Restoration, who states he was employed to aid shut down the enterprise. He is in the procedure of having the names of all people who is lacking money or missing home furniture.

If which is you, you can access out to him by means of e-mail at court [email protected].

In the electronic mail, you require to clearly show a receipt to establish you are a customer of Cream City Restoration and contain a description of the reduction you are boasting.

The legal professional explained to the I-Group that clients who are lacking furniture should really most likely get their assets in about a month. For those people lacking revenue, that may possibly consider up to four months.

“We are just truly saddened by the expertise. We were energized just to help a community enterprise and it just truly sours the knowledge,” said Leaf.

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