KANSAS City, Mo. — Marisa Santillan sat down in the center of her dwelling space flooring to play with her pup. The two experienced plenty of place simply because the $800 sofa Santillan had ordered and paid for back again in June has by no means arrived.
She acquired it at Furniture Location on North Oak. It was supposed to be shipped in September. At initially she wasn’t fearful when it did not get there since she realized there ended up international provide chain difficulties delaying the delivery of quite a few items.
It was only right after her cell phone phone calls to Furniture Location went unanswered that she became involved – so worried that she drove to the shop to verify on the position of her sofa. She observed the doorway locked even nevertheless she was traveling to all through the center of the working day.
“OK, very well perhaps they just shut early,” Santillan said. “So I went back like 3 much more periods, and they had been shut all through company hours.”
She finally attained owner Nicholas Baker by electronic mail. He instructed the store was relocating, but that her furnishings would nevertheless be shipped. So much time had passed by that position, that she requested for a refund as an alternative.
“They didn’t reply,” she explained.
She paid another take a look at. This time the shop wasn’t just shut, it was vacant. Santillan wasn’t the only customer in shock.
“That retail store is the cleanest I’ve ever noticed it,” Ashlee Snyder Cox explained. “The signage is down. Almost nothing. Like you wouldn’t know what was in there.”
Cox stated she gave the store $1,700 back again in March for a sofa, chair, loveseat and a rug. It was supposed to arrive in June.
“I’m genuinely pissed off,” Cox stated. “I just feel seriously taken gain of.”
Cox said she started out becoming fearful in August and compensated a own pay a visit to to the retailer. She said the supervisor informed her the loveseat and chair had already arrived. The supervisor said she was waiting around for the sofa right before delivering the order.
Cox she claimed requested to pick up the two goods the retailer had received that working day, but was advised that would be extremely hard mainly because they weren’t at the keep, but in a warehouse in an undisclosed area.
When Cox spoke with Problem Solvers two months afterwards she experienced nothing at all to display for her revenue apart from the $200 rug – the only piece of her order that she’d obtained.
Santillan and Cox are just two of 6 folks who contacted FOX4 Issue Solvers. All had very similar stories. They ended up out hundreds of bucks and experienced practically nothing to show for it.
Issue Solvers attempted to keep track of down proprietor Nicholas Baker. He didn’t answer to our mobile phone phone calls. When we messaged him on Fb, we were blocked by both equally Baker and his companion Alissa Daniel Baker who customers stated ran the shop.
Dilemma Solvers attempted locating Baker at a dwelling in the Northland that he lists as his company deal with with the Missouri Secretary of State’s Business. When no 1 answered the door, we still left a business card but by no means listened to from any person. A automobile in the driveway tracked back to a gentleman who has the identical last title as Baker’s, in accordance to the Missouri Section of Income.
We also had no luck when we knocked on the door of an address in Kearney the moment connected to Baker nor at a household in Polo, which Baker experienced mentioned as the handle of a company registered with the Missouri Secretary of State – Mattress Factory Direct KC.
Trouble Solvers then tried using speaking to the proprietor of the home furnishings delivery services Baker utilized, according to his client receipts, Asset Transportation in Excelsior Spring. The operator hardly ever returned our get in touch with.
We weren’t the only kinds wanting for Baker. The operator of the Northland strip mall in which Household furniture Spot was located explained to FOX4 he’s also striving to uncover him.
Here’s the very good news. Soon after Trouble Solvers started investigating, some of the very long-awaited home furniture started out being shipped.
Two clients told us they were being notified by a shipping and delivery corporation that their home furniture was on its way. The buyers stated they gained the home furnishings this week, but have never been offered an clarification by Baker.
Other clients notify us they’re no for a longer period interested in receiving their furnishings need to it at any time arrive. They’ve currently purchased new furnishings from one more retail outlet to replace it. All they want is their revenue again.
We’ll allow you know what happens.
Counsel a Correction